At Wavytalk Pakistan, customer satisfaction is important to us. If you're not completely satisfied with your purchase, please review our refund policy below.

Eligible for Refund

You may request a refund if:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was lost during transit and could not be delivered.
• Your order is cancelled before it has been dispatched.

Refund requests must be submitted within 7 days of receiving your order.

Change of Mind

Due to the personal nature of hair styling tools, we do not accept returns or provide refunds for change of mind, including:

• You no longer want the product.
• You ordered the wrong model.
• You changed your preference after purchase.

Return Conditions

To qualify for a refund or return:

• The product must be unused and in its original condition.
• All accessories, manuals, packaging, and promotional items must be included.
• Proof of purchase is required.
• The product must not show signs of misuse, accidental damage, or unauthorized repairs.

Refund Process

Once we receive and inspect your returned item:

• Approved refunds will be processed to your original payment method or bank account.
• Refunds are typically completed within 7-10 business days, depending on your payment provider.

Shipping Charges

• Shipping charges are non-refundable, except when the return is due to our error (wrong item, defective product, or shipping damage).
• Customers are responsible for return shipping costs for approved returns that are not due to our error.

Non-Refundable Situations

Refunds will not be issued if:

• The product has been used, damaged, or altered by the customer.
• The request is made after the eligible return period.
• The issue is covered under our warranty rather than the return policy.
• Damage is caused by misuse, improper voltage, accidents, or failure to follow the user manual.