Eligible Wavytalk products are covered by our official warranty against manufacturing defects for the applicable warranty period.

To submit a warranty claim, please fill out the warranty claim form or email Support@vanillaskinltd.com with your order number, full name, phone number, a description of the issue, and clear photos or videos of the product.

Our technical team will inspect the product and determine whether the issue is covered under warranty. If approved, we will repair or replace the product at our discretion.

What the Warranty Does Not Cover

The warranty does not cover:

• Damage caused by accidental drops, impact, misuse, neglect, or improper handling.
• Damage resulting from unauthorized repairs, modifications, or disassembly of the product.
• Normal wear and tear, including cosmetic scratches, dents, discoloration, or surface marks that do not affect functionality.
• Damage caused by exposure to water, liquids, excessive heat, fire, humidity, chemicals, or other environmental factors beyond the product's intended use.
• Damage caused by improper storage, transportation, or failure to follow the product instructions.
• Faults resulting from the use of incompatible accessories, chargers, or power sources.
• Products with removed, altered, or illegible serial numbers or proof of purchase.
• Any issue that does not arise from a manufacturing defect.

Right to Reject Warranty Claims

Wavytalk Pakistan reserves the right to inspect all products before approving a warranty claim.

We may reject a warranty claim if:

• The product is found to be outside the warranty period.
• The reported issue is not due to a manufacturing defect.
• The product has been misused, abused, modified, or repaired by an unauthorized person.
• Required proof of purchase cannot be provided.
• The product shows signs of accidental or intentional damage.
• False, misleading, or incomplete information has been provided during the warranty process.

The decision of Wavytalk Pakistan regarding warranty eligibility shall be final after inspection.